Shipping and returns

Shipping

All products are made to order. Once your order is placed, it will be processed and shipped within 2-7 working days. Project Bon ships worldwide using Correos/UPS, with shipping costs calculated at checkout.

Delivery Times

  • Spain: 1-4 working days
  • European Union: 2-5 working days
  • Everywhere else: 3-7 working days

All international deliveries may be subject to additional taxes and duties, for which customers are responsible. For countries outside the EU, local charges such as duties and/or sales taxes may apply, and these costs are the customer’s responsibility. Duties and sales taxes are non-refundable.

Returns

If you are not satisfied with your order, you have 7 days to initiate a return. To begin, please email your order number to hello@projectbon.com.

Return Costs

  • Spain: 10€ with a UPS prepaid return label
  • European Union: 20€ with a UPS prepaid return label
  • Everywhere else: Due to complex customs procedures and high shipping costs, customers are required to return the item via their local postal service with a tracking number. Customers are responsible for return shipping costs, along with any additional taxes and duties. A refund will be issued once the returned item is received, excluding the original shipping fee and any additional taxes or duties.

Discounted or sale items cannot be returned for a refund or exchange.

Delivery Failure

If delivery of your order is unsuccessful, the courier will leave the parcel at the nearest service point and notify you by email or SMS with the location and collection instructions. You have 14 days to collect your order. If you miss this deadline, you will have an additional 7 days to file a claim. If you do not inform us within this time, Project Bon will consider this a request to terminate the agreement.

Please note that return parcels do not always make it back to our studio. Therefore, refunds can only be issued once we have received your returned item. In such cases, Project Bon reserves the right to charge for transportation and termination costs.